Customer-driven, Mission-focused
Since 2005, Criterion has provided high-end information technology and systems integration services for many of our nation’s mission-critical environments. Criterion focuses on cybersecurity, cloud automation and management, IT infrastructure operations, and solutions engineering — all enabled by data science. On March 1, 2023, Criterion was acquired by Cherokee Federal, the federal contracting division of Cherokee Nation Businesses.
From the President’s office to the front lines, Criterion’s people understand that there is only one true measure of success: customer satisfaction. To us, customer satisfaction means more than just meeting performance requirements – it means understanding our customers’ missions, learning how our services enable mission success, and working shoulder-to-shoulder with our customers to ensure they are able to achieve their goals.
This is more than a job – it is a calling, and we stop at nothing to ensure our customers are able to execute their missions in support of the United States of America.
Criterion Systems, LLC’s Civilian Operations has been appraised at the Capability Maturity Model Integration CMMI-DEV Level 3 rating by Advanced Network Technology Solutions, Inc. Criterion Systems, Inc. holds a CMMI-SVC Level 3 rating and has been certified against ISO 9001:2015 Quality Management Systems, ISO/IEC 27001:2013 Information Security Management Systems, and ISO/IEC 20000-1:2018 Information Technology – Service Management Systems by G-CERTI Co., Ltd. As of March 2023, Criterion Systems Inc. is Criterion Systems, LLC, a Cherokee Federal Company.
Who We Serve
- Department of Agriculture (USDA)
- USDA Food & Nutrition Service (FNS)
- USDA Forest Service, Fire and Aviation Management (FAM)
- USDA Digital Infrastructure Services Center (DISC) (formerly NITC)
- Department of Commerce
- Department of Energy
- Department of Homeland Security
- Department of Labor
- Department of Transportation
- Intelligence Community
- United States Air Force
- United States Army
- United States Navy
Customer Testimonials
“Your team does an unbelievable job… when problems arise, they work the problem, do the engineering, and get it resolved. You should be proud of the team Criterion’s PM and leads have assembled out here. They are as good as any IT team I’ve seen.”
“We greatly appreciate your effort to ensure your team members in Albuquerque remained engaged and informed. Your expertise was invaluable. Again, thank you for your efforts, and congratulations for a job well done!”
“My team and I all wish to thank you again for your leadership and for their continued excellent service support – you have a team of ROCK STARS!”
“I wanted to just take a moment (I don’t do it enough) and stop and recognize your team of ISSOs/ISSEs for all the work they have been and are currently doing. They are going above and beyond and really impressed me away when I was out last week. They always do a great job, but the amount of items they are tracking and the quality of the work they are producing is really top notch!”
“I would like to make you aware of the very positive things that I observed regarding the performance of the assessment team. Throughout the assessment I was able to observe the team exhibit a high degree of professionalism and technical competence during a very challenging assessment.”
Quality
Quality of service is the most important factor in delivering on our commitment to our customers. As such, Criterion has invested in and maintains a Quality Management System (QMS) that is certified against ISO 9001:2015. It provides Quality Control processes and procedures to be applied across all our contracts. This certification means we bring repeatable processes for monitoring, controlling, and correcting contract performance as needed to ensure we meet or exceed all requirements. Through consistent execution of these processes, we maintain a customer satisfaction rating greater than 99% as measured by customer surveys.
Scaled Agile Framework®
Scaled Agile Framework (SAFe®) values business and practitioner outcomes over ideology, theory, framework, practice, or method. SAFe helps enterprises substantially increase productivity (30-50%), quality (30-50%), time-to-market (3-4 times faster), and employee engagement as exhibited by documented and reference-able case studies.
Award-Winning
Over the past few years, Criterion has also been recognized for its outstanding growth and commitment to the DC region:
- Washington Business Journal lists of largest private companies in the Washington, DC, region (2019-2023)
- Northern Virginia Champions for Accountability (2022, 2023)
- NVTC Tech 100 honoree (2021)
- Washington Post Top Workplace (2019)
- Virginia Business 2018-2020 Fantastic 50 lists of fastest-growing businesses in Virginia
In 2021, the company secured a place on the Inc. 5000 list of fastest-growing companies in the United States for the seventh time, something only three percent of companies achieve. Other awards and recognition include:
- Financial Times Americas’ Fastest Growing Companies list (2020, 2021, and 2022)
- U.S. Department of Labor HIRE Vets Platinum Medallion Award winner (2023) and Gold Medallion Winner (2020, 2021, and 2022)
- Military Friendly® Employer (2020, 2021, and 2024)
- Virginia Values Veterans Certified Company
Criterion President Promod Sharma was recognized as a 2019 EY Entrepreneur of the Year for the Mid-Atlantic Region in the category of cybersecurity.
Community
Criterion’s corporate philosophy holds that true success requires us to give back to our community. We encourage, support, and celebrate our employees’ many and varied community outreach activities through our Criterion Cares program.
