To streamline service delivery, maximize uptime and performance, and reduce maintenance costs for our customers, Criterion develops, maintains, and matures industry-leading solutions. Increasingly, we use our expertise to offer strategically focused managed services to help Federal IT customers balance flexibility and control with infrastructure management, information assurance, cybersecurity, application management, and end user services. Criterion develops, maintains, and matures industry-leading solutions, such as:
ISO/IEC 20000 Certified Service Delivery Procedures – Criterion’s ISO/IEC 20000-1:2018 certified IT Service Management (ITSM) system documents proven service delivery methodologies that drive continuous availability and performance of IT systems, maximizing uptime and applying Knowledge Management (KM) and Problem Management best practices to improve Mean Time to Restore (MTTR) and First Call Resolution (FCR) rates over time.
Hyperconverged Infrastructure (HCI) Solutions – HCI offers enterprises opportunities to prepare for a software-defined future with an agile, cost-effective model that can easily adapt to changing needs. Criterion brings extensive experience leveraging HCI to combine compute, storage, and management onto industry-standard servers for a radically simple solution that lowers costs, reduces complexity, and scales to tomorrow’s demands of IT.
360° Monitoring and Rapid Response – Applying top-down and bottom-up monitoring techniques and configuring automated alerts enables our team to rapidly identify and diagnose system/network availability and/or performance issues. Combined with a rapid response capability facilitated through ISO 20000-certified escalation procedures, this enables Criterion to restore full availability/performance within SLAs, so our customers can get back to work faster.
Transitioning to Managed Services – Recognizing that technology is only one dimension of successful implementation of managed services, Criterion forms multi-discipline teams to support organizational change (i.e., people) and drive processes to transition to performance-based environments. Resources involved include IT architects, cloud engineers, contracts specialists, and OEM relationship specialists. Our managed services transition methodology provides an enterprise strategy for consolidation, modernization, and migration, while continuing to enhance user services and satisfaction. Learn more about our managed services here: https://criterion-sys.com/managed-services/
Criterion offers the following IT Infrastructure services: