Criterion delivers customized managed services that are tailorable and scale to meet our customers’ changing mission needs. Our approach and expertise rely on our recognition that technology by itself does not ensure the success of our customers’ missions. Rather, it is how that technology is used, deployed, and managed that provides the key success factor. Criterion forms multi-discipline teams to support organizational change (i.e., people) and drive transformative processes that focus on performance-based environments. Our workforce possesses the clearances, tools, expertise, and certifications necessary to succeed at day-to-day management, so customers can focus on business outcomes. The benefits of such an approach include lower, more predictable costs and improved end user satisfaction. Our scalable services provide a full range of capabilities:
Criterion’s managed services transition methodology is designed to meet you where you are, by starting small and earning trust. Then, we orchestrate a wide range of resources to focus on technology, change management, and governance processes that are aligned with business strategy. We use enterprise architecture principles and perspectives to model services, organizations, capabilities, business functions, and key performance indicators.
Criterion offers a three-step process for organizations to get started with a managed services approach.
Leverage our multi-dimensional assessment methodology to select a Service Catalog customized for your enterprise.
Blend Agile and ITIL best practices to systematically strategize, plan, and transition from today’s environment to performance-based, then to fully managed services.
Monitor costs and increase responsiveness and resiliency from our real-time dashboard.
Here are our latest blog posts on managed services-related topics written by Criterion subject matter experts.
The second of a series. Focuses on why a managed services framework can help transition your organization to a new model for IT services.
Transitioning to managed services delivery for information technology demands a major shift in organizational mindset and culture.