Managed Services

Driving change across the enterprise

Criterion delivers customized managed services that are tailorable and scale to meet our customers’ changing mission needs. Our approach and expertise rely on our recognition that technology by itself does not ensure the success of our customers’ missions. Rather, it is how that technology is used, deployed, and managed that provides the key success factor. Criterion forms multi-discipline teams to support organizational change (i.e., people) and drive transformative processes that focus on performance-based environments. Our workforce possesses the clearances, tools, expertise, and certifications necessary to succeed at day-to-day management, so customers can focus on business outcomes. The benefits of such an approach include lower, more predictable costs and improved end user satisfaction. Our scalable services provide a full range of capabilities:

  • Dedicated: Provides a committed workforce and tools to offer a full portfolio of secure solutions exclusively to a particular agency or mission.
  • Augmented: Enhances existing workforce or tools with our expert services, technology, and support to help agencies get the most out of their investments.
  • Core: Offers flexible, multi-tenant staff and services for increased efficiency and reduced costs. Our innovative delivery models feature state-of-the-art technology with core aspects of the IT infrastructure (e.g., monitoring, cybersecurity) with the cleared workforce and tools agencies need to get the job done.

Our Approach

Criterion’s managed services transition methodology is designed to meet you where you are, by starting small and earning trust. Then, we orchestrate a wide range of resources to focus on technology, change management, and governance processes that are aligned with business strategy.  We use enterprise architecture principles and perspectives to model services, organizations, capabilities, business functions, and key performance indicators.

Criterion’s managed services team delivers:

  • Integration of Agile methods and ITIL practices to drive service changes
  • Planning aligned with business strategy
  • Establishment of management controls with clear accountability
  • Cost transparency
  • Brokering services to bring best value and best-of-breed solutions

Getting Started

Criterion offers a three-step process for organizations to get started with a managed services approach.


Leverage our multi-dimensional assessment methodology to select a Service Catalog customized for your enterprise.


Blend Agile and ITIL best practices to systematically strategize, plan, and transition from today’s environment to performance-based, then to fully managed services.

Service Transition

Monitor costs and increase responsiveness and resiliency from our real-time dashboard.

Thought Leadership

Here are our latest blog posts on managed services-related topics written by Criterion subject matter experts.