Network Operations Center (NOC) Analyst

Las Vegas, NV


At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website: www.criterion-sys.com.
 
Our staff provides cyber security support to the Department of Energy National Nuclear Security Administration.

Criterion Systems is seeking to hire a Network Operations Center (NOC) Analyst to support a government customer in Las Vegas, Nevada. The candidate will be part of a Service Desk / Network Operations team working in a 24x7x365 environment. The position requires interaction with cyber security personnel at customer sites, various levels of management, and outside agencies. Position can include up to 10% travel, local and nationwide. Applicant must be a positive, flexible, self-starter requiring minimal supervision, and able to excel in a fast-paced environment. Communication skills are critical with the ability to verbalize and provide documentation to both technical and non-technical audiences. Applicants must be detail-oriented and have the ability to multi-task effectively.

Job Responsibilities:

  • This position requires shift work based on 24x7x365 operations.
  • Support the current reporting of weekly and monthly enterprise metrics.
  • Follow up on technical issues with Operations engineering team and all stakeholders in resolution process.
  • Support accurate updates of service tickets and tracking problems to resolution.
  • Maintain enterprise customer point of contact information.
  • Provide initial remote troubleshooting, analysis, and triage of reported events.
  • Act as both an external and internal facing point of contact to facilitate handling of problem reports and escalate technical issues and communicate network status
  • Support software and hardware issues and ensure stable system performance.
  • Observe industry best practices, standards, and procedures.
  • Support maintenance and monitoring of the system/server infrastructure to include patching, system upgrade, backup, and configuration.
  • Tracking and documenting daily work tasks and issues and communicating them with the rest of the team.
  • Receive and document subscriber site security incident reports, and communicate to appropriate parties.
  • Assist in account management for internal users and external subscriber organizations.
  • Perform certification and professional development training to remain current on technologies and to improve skill sets and efficiency.
  • Update management on operational and staffing issues.
  • This position may require shift work.
  • Develop and maintain workflows and standard operating procedures for the Service Desk / Network Operations Center.

Minimum Requirements:

  • US Citizenship
  • Active security clearance with SSBI investigation, DoD TS, or DOE Q equivalent security clearance.
  • Bachelor’s Degree in Computer Science, Information Technology or related engineering discipline.
  • Bachelor’s Degree can be substitute with 4 years of work experience in computer and information technology related field.
  • Strong problem solving and root cause analysis skills
  • Minimum of 2-3 years experience supporting Windows/UNIX/Linux enterprise environment
  • Awareness and knowledge of the following technologies: Enterprise Linux, Microsoft Windows
  • Customer service focus, and strong interface/communication skills
  • Ability to ask relevant questions of customers and engineers in support of problem resolution.
  • Ability to work independently with little supervision.
  • Ability to follow procedures and work instructions to perform tasks
  • Identify process gaps and proactively improve system inefficiencies
  • Excellent written and verbal communication skills.
  • Ability to support shift work
  • Compliance with DoD 8570 certification requirements for IAT-I within six months.

Criterion Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit https://criterion-sys.com/careers.


Benefits

Health

Criterion offers comprehensive health benefits including medical, dental, vision, life and disability insurance. Most of our plans are available at no cost for employee only coverage.

Time Off

Employees begin accruing PTO at 15 days per year and acquire more based on seniority. In addition to PTO, Criterion provides 10 holidays and bereavement, military, jury duty, and family medical leave.

Financial

  • Roth and Traditional 401(k) Plans with company matching contributions
  • Health Care and Dependent Care Flexible Spending Accounts
  • Health Savings Accounts
  • Commuter Benefits

Educational

All employees are eligible to use up to $3,000 annually for approved professional development, including trainings, memberships, seminars, and degree programs.

Employee Testimonials

Pets of Criterion

We love our furry friends!

Equal Employment Opportunity and Affirmative Action Employer

Criterion Systems, Inc. is committed to equal employment opportunity and non-discrimination at all levels of our organization. We believe in treating all applicants and employees fairly and make decisions without regard to an individual’s protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status.

Know Your Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act | Equal Employment Opportunity | Employee Polygraph Protection Act. Criterion participates in E-Verify. Review Right to Workinformation.

Need an Accommodation?

Criterion is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for a position with Criterion and need special assistance or an accommodation to apply, please send an email with your request to recruiting@criterion-sys.dev1-ironistic.com or call us at 703-942-5800. Determination on requests for reasonable accommodation are made on a case-by-case basis.