Enterprise Architect

Washington, DC

At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website: www.criterion-sys.com.

Criterion Systems is seeking support for The Pension Benefit Guaranty Corporation (PBGC). The Pension Benefit Guaranty Corporation is a United States federally chartered corporation created by the Employee Retirement Income Security Act of 1974 (ERISA) to encourage the continuation and maintenance of voluntary private defined benefit pension plans, provide timely and uninterrupted payment of pension benefits, and keep pension insurance premiums at the lowest level necessary to carry out its operations. 

 The Enterprise Architect is responsible for conducting enterprise analysis, design, planning, and implementation, using a comprehensive approach at all times, for the successful development and execution of strategy. The Enterprise Architect applies architecture principles and practices to guide the Agency through the business, information, process, and technology changes necessary to execute their strategies. The Enterprise Architect leads a team responsible for providing ITSM Tool Support; IT Service Catalog Support; IT Infrastructure and Application Availability, Capacity, and Performance Monitoring; and Reporting and Dashboarding. 
* This position contingent upon contract award

Job Responsibilities

  • Provide tier 2 support for incidents relating to Agency’s ServiceNow instances; specifically, the IT Service Management (ITSM) module as well as Agency’s on-premise ServiceNow MID server which facilitates communication and movement of data between the ServiceNow platform and external applications, data sources, and services including configuration item discovery.
  • Maintain a centralized IT service catalog or catalogs of IT systems, resources, and services that can be requested by Agency users to obtain IT service in a timely and consistent manner.
  • Provide support for the service catalog tool(s) to include tracking of and implementation of tool enhancements and bug fixes.
  • Provide support for IT infrastructure and application availability, capacity, and performance monitoring to help ensure Agency’s infrastructure and supported applications are fully functional and performing optimally in all Agency computing environments and to facilitate identification of issues when they aren’t.
  • Monitor, troubleshoot, and address issues pertaining to Agency’s IT Infrastructure and Application Availability, Capacity, and Performance Monitoring tools; e.g. HP/MicroFocus NNMi, SiteScope, BSM, BAC, etc.
  • Provide ongoing Reporting and Dashboarding about IT infrastructure in addition to providing support for Agency’s enterprise-wide reporting and business intelligence tools; currently Oracle BI Publisher 11.x and Tableau 10.x.
  • Leverage disparate data sources and reporting capabilities to meet Agency reporting requirements, e.g. ServiceNow reporting capabilities and data to report on IT Service Management, HP/Microfocus tools and data to report on IT infrastructure and application availability; capacity; and performance, Splunk to report on event-based data, Active Directory and SailPoint for reporting on identity and access management, and SharePoint on-line for all kinds of miscellaneous data.

Minimum Requirements

  • Bachelor’s degree in Computer Science, Information Technology or a combination of education and experience.
  • Minimum 10 years of experience in Network Engineering, Telecommunications Networks.
  • Hands on experience with ServiceNow
  • knowledge of Oracle BI Publisher 11.x and Tableau 10.x.
  • Deep knowledge of HP/MicroFocus NNMi, SiteScope, BSM, BAC and other related tools.
  • Technical expertise with SharePoint on-line

Criterion Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit https://criterion-sys.com/careers.



Criterion offers comprehensive health benefits including medical, dental, vision, life and disability insurance. Most of our plans are available at no cost for employee only coverage.

Time Off

Employees begin accruing PTO at 15 days per year and acquire more based on seniority. In addition to PTO, Criterion provides 10 holidays and bereavement, military, jury duty, and family medical leave.


  • Roth and Traditional 401(k) Plans with company matching contributions
  • Health Care and Dependent Care Flexible Spending Accounts
  • Health Savings Accounts
  • Commuter Benefits


All employees are eligible to use up to $3,000 annually for approved professional development, including trainings, memberships, seminars, and degree programs.

Employee Testimonials

Pets of Criterion

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Equal Employment Opportunity and Affirmative Action Employer

Criterion Systems, Inc. is committed to equal employment opportunity and non-discrimination at all levels of our organization. We believe in treating all applicants and employees fairly and make decisions without regard to an individual’s protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status.

Know Your Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act | Equal Employment Opportunity | Employee Polygraph Protection Act. Criterion participates in E-Verify. Review Right to Workinformation.

Need an Accommodation?

Criterion is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for a position with Criterion and need special assistance or an accommodation to apply, please send an email with your request to recruiting@criterion-sys.dev1-ironistic.com or call us at 703-942-5800. Determination on requests for reasonable accommodation are made on a case-by-case basis.