Data Center Services Manager

Washington, DC


At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website: www.criterion-sys.com.

Criterion Systems is seeking support for The Pension Benefit Guaranty Corporation (PBGC). The Pension Benefit Guaranty Corporation is a United States federally chartered corporation created by the Employee Retirement Income Security Act of 1974 (ERISA) to encourage the continuation and maintenance of voluntary private defined benefit pension plans, provide timely and uninterrupted payment of pension benefits, and keep pension insurance premiums at the lowest level necessary to carry out its operations. 


The Data Center Services Manager leads a team responsible foradministering and supporting the Agency’s data center environment and platforms. The Data Center Services Manager is responsible for providing stable, reliable, secure, optimally performing, and highly available systems and services including Windows Server Administration and Support; Windows Desktop Administration and Support, Software Packaging, and Software Deployment; Enterprise Identity Management Administration and Support; Office 365 and Messaging Administration and Support; UNIX/LINUX Server Administration and Support; Virtualization Platforms Administration and Support; Storage and Backup Administration and Support; Database Administration and Support; and Web and Middleware Administration and Support.
* This position is contingent on contract award.

Job Responsibilities

  • Lead a Data Center Services team responsible for O&M, technical engineering, capacity and infrastructure project planning and oversight.
  • Provide tier 2 support for incidents relating to Windows servers or requiring administrative access to Windows servers that cannot be resolved by an End-User services team.
  • Provide tier 2 support for incidents relating to Windows Desktop Administration and Support, Software Packaging, and Software Deployment or incidents requiring administrative access to Windows desktops and laptops that cannot be resolved by an End-User services team.
  • Provide tier 2 support for incidents relating to Enterprise Identity Management administration and support as well as support service requests.
  • Provide tier 2 support for incidents relating to Agency’s Microsoft Office 365 E3 tenant including Intune Mobile Device Management (MDM) and Advanced Threat Protection (ATP) as well as Agency’s on-premise IronPort email hygiene, relay, and data loss prevention appliances and associated services.
  • Provide tier 2 support for incidents relating to UNIX/LINUX servers or requiring administrative access to Windows servers that cannot be resolved by an End-User services team.
  • Provide tier 2 support for incidents relating to Agency’s Virtualization Platform(s) or requiring administrative access to Agency’s Virtualization Platform(s) that cannot be resolved by an End-User services team as well as support service requests.
  • Provide tier 2 support for incidents relating to enterprise storage and backup administration and that cannot be resolved by an End-User services team.
  • Provide tier 2 support for incidents relating to enterprise relational database administration and support that cannot be resolved by an End-User services team as well as support service requests.
  • Provide database administration support to create, maintain, and manage several enterprise-wide databases that are used by various COTS and custom applications across the agency.
  • Provide tier 2 support for incidents relating to enterprise Web and Application Middleware administration and support that cannot be resolved by an End-User services team as well as support service requests.
  • Provide Web and Application Middleware support to create, maintain, and manage several enterprise-wide web and application and middleware platforms that are used by various COTS and custom applications across the agency.
  • Provide operational Web and Application Middleware assistance and support to the applications teams as needed to implement and maintain applications systems.

Minimum Requirements

  • BS in a technical field, or commensurate experience.
  • Experience managing teams and/or technical resources
  • Technical expertise providing support for Windows server hardware and operating systems including basic network and SAN connectivity
  • Experience providing support for blade infrastructure hardware including network and SAN connectivity as well as blade server profiles
  • Technical expertise supporting IT applications and services deployed on Windows servers including, but not limited to Active Directory, Group Policy, IIS, NTFS, RDP, business applications deployed on Windows servers, etc.
  • Knowledge of enterprise level infrastructure.
  • Experience managing multiple concurrent projects.
  • Experience training, mentoring, and leading project management professionals and senior level engineers.
  • Experience in large-scale data center environments, planning and coordinating.
  • An understanding of server infrastructure automation and concepts such as provisioning, out-of-band access and configuration management.

Criterion Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit https://criterion-sys.com/careers.


Benefits

Health

Criterion offers comprehensive health benefits including medical, dental, vision, life and disability insurance. Most of our plans are available at no cost for employee only coverage.

Time Off

Employees begin accruing PTO at 15 days per year and acquire more based on seniority. In addition to PTO, Criterion provides 10 holidays and bereavement, military, jury duty, and family medical leave.

Financial

  • Roth and Traditional 401(k) Plans with company matching contributions
  • Health Care and Dependent Care Flexible Spending Accounts
  • Health Savings Accounts
  • Commuter Benefits

Educational

All employees are eligible to use up to $3,000 annually for approved professional development, including trainings, memberships, seminars, and degree programs.

Employee Testimonials

Pets of Criterion

We love our furry friends!

Equal Employment Opportunity and Affirmative Action Employer

Criterion Systems, Inc. is committed to equal employment opportunity and non-discrimination at all levels of our organization. We believe in treating all applicants and employees fairly and make decisions without regard to an individual’s protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status.

Know Your Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act | Equal Employment Opportunity | Employee Polygraph Protection Act. Criterion participates in E-Verify. Review Right to Workinformation.

Need an Accommodation?

Criterion is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for a position with Criterion and need special assistance or an accommodation to apply, please send an email with your request to recruiting@criterion-sys.dev1-ironistic.com or call us at 703-942-5800. Determination on requests for reasonable accommodation are made on a case-by-case basis.