IT Security Services Manager

Washington, DC

At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website:

Criterion Systems is seeking support for The Pension Benefit Guaranty Corporation (PBGC). The Pension Benefit Guaranty Corporation is a United States federally chartered corporation created by the Employee Retirement Income Security Act of 1974 (ERISA) to encourage the continuation and maintenance of voluntary private defined benefit pension plans, provide timely and uninterrupted payment of pension benefits, and keep pension insurance premiums at the lowest level necessary to carry out its operations. 

The IT Security Services Manager leads a team responsible for defending against cyber threats and ensuring the Agency is able to execute mission objectives and conduct daily business. The IT Security Services Manager oversees activities that are specifically focused on leveraging technology to predict risks and preempt threats as well as react to security incidents upon detection. The IT Security Services Manager’s responsibilities include IT Security Tools and Cybersecurity Incident Response; IT Vulnerability Scanning and Reactive Vulnerability Management coordination; and IT Security Controls Support.
* This position contingent upon contract award

Job Responsibilities

  • Lead IT Security Tools Support and Cybersecurity Incident Response.
  • Serve as the primary point of contact for all IT Security Tools Support and Cybersecurity Incident Response related issues.
  • Fully implement, manage, and support all incident management activities regarding IT Security infrastructure according to Agency policies and procedures.
  • Provide tier 2 support for security events and incidents as well as support IT security service requests.
  • Ensure all Agency networks and systems are properly protected from cyber threats through the deployment of defense-in-depth technologies and operations.
  • Deliver IT Security Tools Support and Cybersecurity Incident Response support services.
  • Leverage technology and threat intelligence feeds to predict risks and preempt threats to include review of security information and event management (SIEM) events and alerts regarding potential data exfiltration, excessive failed logins, potential web intrusion, etc. and take additional actions as necessary.
  • Review security intelligence from government or Agency subscribed third-party sources including weekly US-CERT briefings to determine if any security threats are applicable to Agency and formulate a defensive strategy to protect the agency’s data and assets.

Minimum Requirements

  • BS or MA in Computer Science, Information Security, or a related field.
  • Certified Information Systems Security Professional (CISSP) and/or Certified Information Security Manager (CISM).
  • 5+ years of experience in information security, especially on a Computer Incident Response Team (CIRT), Computer Emergency Response Team (CERT), Computer Security Incident Response Center (CSIRC) or a Security Operations Center (SOC).
  • Technical expertise investigating, troubleshooting, and resolving operational issues due to cyberattacks such as denial-of-service attacks, DNS poisoning, exfiltration attempts, unauthorized access, and phishing emails.
  • Technical expertise in Intrusion Prevention System (IPS)/Intrusion Detection System (IDS), SIEMs and other Computer Network Defense (CND) security tools.
  • Hands-on technical expertise performing security event and incident management including Prepare, Detect, Analyze, Respond, Recover, Remediate, and Follow-up.
  • Ability to react quickly, decisively, and deliberately in high-stress, high-impact situations.
  • Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one.

Criterion Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit



Criterion offers comprehensive health benefits including medical, dental, vision, life and disability insurance. Most of our plans are available at no cost for employee only coverage.

Time Off

Employees begin accruing PTO at 15 days per year and acquire more based on seniority. In addition to PTO, Criterion provides 10 holidays and bereavement, military, jury duty, and family medical leave.


  • Roth and Traditional 401(k) Plans with company matching contributions
  • Health Care and Dependent Care Flexible Spending Accounts
  • Health Savings Accounts
  • Commuter Benefits


All employees are eligible to use up to $3,000 annually for approved professional development, including trainings, memberships, seminars, and degree programs.

Employee Testimonials

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Equal Employment Opportunity and Affirmative Action Employer

Criterion Systems, Inc. is committed to equal employment opportunity and non-discrimination at all levels of our organization. We believe in treating all applicants and employees fairly and make decisions without regard to an individual’s protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status.

Know Your Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act | Equal Employment Opportunity | Employee Polygraph Protection Act. Criterion participates in E-Verify. Review Right to Workinformation.

Need an Accommodation?

Criterion is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for a position with Criterion and need special assistance or an accommodation to apply, please send an email with your request to or call us at 703-942-5800. Determination on requests for reasonable accommodation are made on a case-by-case basis.